Thank you for visiting raffinée the label, an Australian-based jewellery brand. By accessing and using our website, you agree to comply with and be bound by the following terms and conditions.

1. General Information

1.1. This website is operated by raffinée the label. Throughout the site, the terms “we,” “us,” and “our” refer to raffinée the label.

1.2. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions.

1.3. These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, and merchants.

2. Products and Orders

2.1. All jewellery pieces available for sale on raffinée the label are subject to availability. We reserve the right to discontinue any product at any time.

2.2. We aim to display the colours and images of our products as accurately as possible. However, we cannot guarantee that your device’s display will accurately reflect the true colour of the products.

2.3. Once an order is placed, you will receive a confirmation email. If you do not receive a confirmation email, please contact us at hello@raffinee.com.au.

2.4. We reserve the right to refuse or cancel orders if fraud or unauthorised use of a credit card is suspected.

3. Pricing and Payment

3.1. All prices listed on the website are in Australian Dollars (AUD).

3.2. raffinée the label reserves the right to modify prices without notice.

3.3. Payments can be made via credit card, PayPal, or any other payment method available on the website at the time of purchase.

3.4. Full payment must be received before orders are processed and shipped.

4. Shipping and Delivery

4.1. Standard shipping costs and estimated delivery times are outlined at FAQ.

4.2. Once your order is dispatched, you will receive a tracking number to monitor the status of your delivery.

4.3. raffinée the label is not responsible for delays caused by postal services or unforeseen events beyond our control.

5. Returns and Exchanges

5.1. We accept returns or exchanges on unworn and undamaged jewellery items within 14 days of receipt.

5.2. To initiate a return or exchange, please contact us at hello@raffinee.com.au with your order number.

5.3. Return shipping is the responsibility of the customer unless the product is faulty or incorrect.

5.4. We are unable to process refunds on earrings however offer exchange or credit notes.

6. Intellectual Property

6.1. All content on this website, including text, images, logos, and designs, is the property of raffinée the label and is protected by intellectual property laws.

6.2. You may not reproduce, distribute, or display any part of this website without express written consent from raffinée the label.

7. Privacy

7.1. We are committed to protecting your privacy and obey all relevant Privacy Laws.

8. Limitation of Liability

8.1. raffinée the label shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of, or inability to use, the products or services on this site.

8.2. In no event shall our liability exceed the amount paid by you for the product purchased.

9. Governing Law

9.1. These Terms and Conditions are governed by and construed in accordance with the laws of Queensland, Australia.

9.2. Any disputes arising from the use of this site or purchases made through this site will be subject to the exclusive jurisdiction of the courts of Queensland, Australia.

10. Amendments to Terms

10.1. We reserve the right to modify these Terms and Conditions at any time. Changes will take effect immediately upon posting to the website.

10.2. Continued use of the site following any changes to the Terms and Conditions constitutes acceptance of those changes.

If you have any questions regarding these Terms and Conditions, please contact us at hello@raffinee.com.au. Thank you for shopping with raffinée the label.

Last updated: October 2024